One of North America’s most respected mechanical industry tool companies moved in a completely new direction when it launched its RIDGIDConnect online business tool at the AHR Expo in Orlando Jan. 25. This subscription-based service provides the ability to share and store digital media such as job site photos and videos, job reports and histories, maintenance records, customer lists and other business files. The “share” aspect of RIDGIDConnect allows subscribers to:
Prepare and send detailed, professional job reports that include notes and customer details to multiple recipients;
Edit and narrate digital media (videos and photos) to provide concise, easy-to-follow explanations and;
Control recipients’ access privileges.
It stores and protects information on a secure and continually backed-up system, including these items:
Detailed customer lists and job histories;
Uploaded digital media from inspection tools (any manufacturer) and digital recording devices and;
All business files and records.
This eliminates the need to burn DVDs, CDs or thumb drives and reduces the chance of confusion between clients and/or co-workers. It provides around-the-clock access to records from any location via a smartphone. The entire system is designed to be easy to use. “We know that contractors are not a group that sits at their computers 24/7,” remarked a RIDGID spokesperson. The contractor pays for the service on a monthly basis, just like with a cell phone.