Ottawa, ON — IBC is issuing a voluntary recall of its CX Series combi boilers. The issue with the boilers is related to higher-than-normal hot water temperatures during everyday use, causing a burn hazard.
The models being recalled are the CX-199 and CX-150, manufactured explicitly between April 2023 and April 2024.
To fix this issue, IBC states that, “effective immediately, all CX Series units will include updated installation guidelines requiring the use of a thermostatic mixing valve, all existing CX boilers in service must be retrofitted with a thermostatic mixing valve, and it will provide the CX Recall Field Kit: Part# P-1639 free of charge.”
Customers with these boiler units are being asked to stop using them and to contact IBC to schedule a free in-home repair. Customers can check their product’s model number on the upper left-hand corner of the unit.
Health Canada adds that IBC reported 876 units of the affected products were sold in Canada, and 1,102 were sold in the United States. As of Aug. 7, there have been no reports of incidents or injuries in Canada or the U.S.A.