Nashville, Tennessee — A new curb-to-curb software service has been launched that will provide HVAC technicians and contractors aid while in the field. Provided by Daikin and XOi Technologies, the companies collaborated to create the new augmented reality and AI solution that automates workflow.
“With XOi’s software solution, HVAC technicians can better document, communicate and verify the services they provide. It equips field professionals with capabilities to perform full-service diagnostics at any job site by applying data science across live video, workflow automation and artificial intelligence,” said Stuart Werner, vice president of technical services for Daikin.
The XOi software, combined with Daikin’s HVAC products, connects service technicians in the field, home offices and customers while enabling data collection, photo and video documentation, real-time video support and training, plus access to product information.
It provides a suite of tools for managing and leveraging data from current jobs and historical projects, including powerful data collection, virtual support and mentoring, and data-based insights.
According to XOi, contractors using this curb-to-curb service solution found they could grow revenues up to 18 per cent, cut callbacks by up to 40 per cent, and reduce re-servicing by up to 80 per cent.
“Most field service management software solutions are effective for high-level operations, but we designed XOi to fully capture the granular detail that is crucial not only for real-time decisions but for long-term accuracy and efficiency,” says Aaron Salow, founder and CEO of XOi.